In the unlikely event that you are unhappy with your order please don’t hesitate to contact us here.
Each piece of Sammie Jo Coxon jewellery is made to order, therefore we cannot offer a refund on a piece unless it is found to be faulty.
In certain circumstances we may be able to offer an exchange for another piece.
PROCESSING YOUR REFUND
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).
We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.